Privacy Policy

 

Last Updated: 09/04/2025

Cozzy Customs ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, in compliance with Australian Consumer Law and Google Merchant requirements.

1. Information We Collect

We may collect and store the following types of information:

  • Personal Information: Name, contact details (email, phone number), and address.

  • Order Information: Purchase history and transaction details.

  • Account Information: Login credentials, preferences, and account settings.

  • Technical Data: IP address, browser type, device details, and cookies.

  • Marketing & Communications Data: Preferences for receiving marketing materials.

2. How We Use Your Information

We collect personal information for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and provide tracking details.

  • Customer Support: To respond to inquiries, process returns, and resolve issues.

  • Marketing & Promotions: To send promotional offers, newsletters, and updates (with your consent).

  • Website Improvements: To analyze website traffic and enhance user experience.

  • Legal & Security Compliance: To comply with Australian laws, prevent fraud, and ensure secure transactions.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your details with:

  • Shipping & Courier Partners to deliver your orders.

  • Payment Providers for transaction processing.

  • Marketing & Analytics Services (only with consent) to improve our offerings.

  • Legal Authorities if required by law or to protect our rights.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we encourage you to take necessary precautions when using our website.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. These include:

  • Essential Cookies for website functionality.

  • Analytical Cookies to understand website traffic.

  • Marketing Cookies for personalized promotions.

You can manage cookie preferences via your browser settings. Disabling cookies may affect certain website features.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or content. We encourage you to review their policies before providing any personal information.

7. Your Rights & Choices

Under Australian Consumer Law, you have the right to:

  • Access & Update Your Information by logging into your account or contacting us.

  • Opt-Out of Marketing Communications via the unsubscribe link in emails or by contacting us.

  • Request Data Deletion where legally permissible.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Cozzy Customs
Email: admin@cozzycustoms.com.au
Phone: +61 435 202 062

By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.